Refund policy
Please choose your items carefully: read the applicable product descriptions and refer to our size guides for relevant products as we only replace/refund items if they are deemed to be defective or damaged.
We do not refund or exchange on change of mind, changes in circumstance or incorrect ordering.
We do take the utmost care when providing accurate product descriptions/photos and we thoroughly check and carefully package your items before sending them to you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact us via email (info@ecobabyplanet.com) within 7 days of receiving your order and provide a description and photos of the fault or issue.